Issues with PhotoShop CS4
With the announcement of Photoshop CS4 I did what I always do, I immediately logged on to NAPP got my discount code and ordered the Web Premium version of the software. Having been a user since version 3 I have enjoyed the lower upgrade price for years and been able to stay on the bleeding edge of this graphics giant. This year, the upgrade price was steep. Despite owning the CS3 Extended version, the upgrade was this time was $600 for the upgrade you would expect some fantastic new features. I waited like an anxious six year old on Christmas eve for the software to arrive.
Finally, on October 28th I had my hands on CS4. I ran to my home office and installed the software. I immediately launched the 64bit version for Windows XP64 and immediately I was disappointed. Now, let me step back, just to be fair to the fine folks at Adobe. (Because I am a VERY loyal fan of their products). When the CS4 Announcement came out, I looked all over the web site for 64bit news. I had read rumors of fantastic speed gains and better operational power in this version. I did notice that as I looked very little information with regard to this version was out there. The warning bells should have rung then, but they didn’t. I still wanted to order the new software.
The WinXP 64 edition was important to me largely because I have a REAL powerful DELL Precision 670 work station. This baby is a Dual, Dual Core Xenon system with 16GB of memory, 3TB of attached storage and dual 24″ monitors. While DELL’s web site claims this system will run Vista, I found out the hard way (like most everyone else on the planet) that it doesn’t. This is due to a lack of driver support for this machine followed by no intent on DELL’s part to create Vista drivers. So, DELL’s customer support (which was excellent by the way) recommends Windows XP64 for this box, so that’s what I run. Photoshop CS4/64 will address more memory and this is the single best way to optimize its performance.
So, now with Photoshop CS4/64 in hand I installed all of my filters and added my actions. Upon launch of the product I noticed that none of my components or filters where present. Naturally, I expected the software to be compatible with my 32 bit filters and actions (much like in vista how 64 bit apps that make use of 32 bit modules or extensions still function). This is not the case. When I referred to the Adobe CS4 Help file online it states that 32 bit filters aren’t supported and users will have to upgrade to 64 bit versions to use the filters. (Great!… more money for upgrades.. and that’s “when” they become available. You would have figured this would be in the product upgrade information somewhere right..? if it is… I didn’t find it…anywhere). Then, I read on in the same help file and find this nifty little tid-bit in a Knowledgebase Article (found here).
Note: Although 64-bit Photoshop CS4 was not thoroughly tested under Windows XP64, and therefore is not supported, it should run.
I wanted to absolutely scream. The company touts its 64 bit performance, claimes it works in both XP64 and Vista64 but they didn’t even bother to test it under WinXP 64? (I cant make stuff like this up, follow the link for yourself). Seriously, I appreciate the honesty, but I would have LOVED for someone to state “Hey all you WinXP 64 users, umm… we didn’t test it, so don’t plan on using this as its not really supported.” This is FRUSTRATING, I have the software but cant use any of my plug-ins without waiting on upgrades and spending more money and then “hope” that it will work in the OS I want to run it in.
Also taken from the KB article:
Third party plug-insThird party plug-ins written for 32-bit versions of Windows will not work when you run the 64-bit version of Photoshop. If you need to use plug-ins that haven’t been updated, run the 32-bit version of Photoshop. When you are done using the plug-ins, close the 32-bit version, and run the 64-bit version. Contact the plug-in manufacturer for information about any updates.
The main reason I was hip to CS4 (shy of the clearly COOL new features) was the immediate boost in productivity and speed I was going to get by running a 64bit native version. Now, not only do I have to default to CS4 32bit, but if I need the memory I can switch between the two. You would think they could have made a launch button in n CS4 or detected you were running on a 64bit OS and made a more graceful way of switching between the too..? I mean even Switcher (from the old Apple Mac Days (think Mac 512 Enhanced)) had a better means of switching apps than, load big drawing or image, work on it, then shut down, load massive app again and then load massive image/drawing again…? What kind of workflow is that..??
Ok…
So now I load up CS4 32bit Photoshop, I look under filters and yes all my filters and plug-ins are there. I then go to file open and everything is grayed out..? I literally cant open anything. If I do a [CTRL+N] I can get a “new” dialog to appear. Then, if I go back into the FILE menu everything is there. A bug in active menus..? I haven’t seen a UI defect like this since InstallShield 5..? it doesn’t do this in the 64bit version, yet it consistently does this in CS4 32bit. (more than likely this is a Graphics driver issue).
Now that I can get a image open I decided to try something real simple so, I go to crop and image. When I draw a bounding box there is no screen. I check the opacity of the screen and its set. So I move the slider over a bit to make it more opaque and the screen S L O W L Y appears. Now, please keep in mind this is the regular 32bit version, not the 64bit that they said MAY work. (it should also be noted that CS3 works like a champ.. no issues). So now, I am beyond miffed and moving towards PO’d at a rapid rate. (hey while I am at it, why dont we add in the about box a 32bit and 64bit designator rather than have to check for loaded filters..?)
So in a nutshell, I am REAL disappointed with CS4 so far. During the course of this, I also found out that the GPU acceleration isn’t supported in WindowsXP 64 either. So I am really SOL on multiple levels. I would love to write about all the new features in CS4 but I cant seem to get the Windows 32 bit version to work right, and while the 64bit version does indeed run, I cant use my normal workflow tools with it. Now its time to take my rant to the Adobe support forums looking for some help. I know it’s out there and I know I am not the only one having these issues. So, as soon as I get the software to a point where it is usable, I will write more about its usability and new functionality as it applies to digital photography.
More later….
</David>
UPDATE:
A quick visit to nVidia to get a new driver for my video card fixed the Menu and crop display issue above. It’s odd that it worked fine in the 64bit version without the new driver. Having installed the new driver while the UI works as expected now, it is slower than Christmas to get the screen to to update. It takes 3 seconds for the UI to draw the crop screen and 5 seconds to clear it if you cancel the command. I turned in a support ticket with Adobe and I will update again once I hear back.







